Conscious Journeys Innovations ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the App.

1. Information We Collect

We collect the following categories of information:

Account Data

When you register, we collect:

- Full name and email address

- Password (stored in encrypted form)

- Profile picture (optional)

- Age or date of birth (for eligibility verification)

Profile Data

Information you voluntarily provide, including:

- Wellness goals and intentions

- Mindfulness preferences and interests

- Personal bio or description

User-Generated Content

Content you choose to upload or create within the App, including:

- Journal entries and written reflections

- Audio recordings

- Visual materials and images

- Responses to reflective prompts

Usage & Interaction Data

Information about how you use the App, including:

- Features accessed and content engaged with

- Session length and frequency of use

- In-app behaviour and navigation patterns

- Meditation and breathwork sessions completed

Device & Technical Data

We may automatically collect:

- Device type, operating system, and app version

- IP address and general geographic region (country/state level)

- Crash reports and error logs for diagnostic purposes

We do not collect real-time precise location data. If this changes, this Privacy Policy will be updated and you will be notified.

2. How We Use Your Data

We use your information for the following purposes:

- To create and manage your account and provide access to the App

- To support your personal educational and self-reflection use of the App

- To provide personalised content, suggestions, and user experiences

- To improve the performance, functionality, and safety of the App

- To send important notifications, updates, and, with your consent, relevant communications

- To comply with legal obligations and respond to lawful requests from authorities

- To detect, investigate, and prevent misuse or unauthorised access to the App

We will only use your information for the purposes for which it was collected, or for a directly related purpose. We will not use your data for unrelated purposes without your consent.

3. Sensitive Information

The Conscious Journeys App may invite you to share personal reflections that could constitute sensitive information (e.g., information about your mental health, wellbeing, or personal experiences). We treat all user-generated content with a high level of care.

You are solely responsible for the information you choose to enter into the App. You acknowledge that you are voluntarily providing this information and that you have discretion over what you choose to share.

We strongly encourage you not to upload information that you would not be comfortable storing in a digital environment. Sensitive content is not reviewed by our team except where required for safety or legal compliance.

Conscious Journeys does not collect or maintain health records and does not operate as a clinical or therapeutic service. Any personal reflections entered into the App are user-generated content and are not reviewed, assessed, or used for diagnosis, treatment, or clinical decision-making.

The App is not intended to be used as a secure platform for storing highly sensitive personal, medical, or psychological information.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information only in the following circumstances:

Service Providers

We engage trusted third-party service providers (including app development and hosting partners) who are required to handle your data strictly in accordance with this Privacy Policy and applicable data protection laws. Current service providers include our app developers and cloud hosting infrastructure providers.

Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to:

- Comply with a legal obligation or court order

- Respond to valid requests from public authorities (e.g., law enforcement, regulatory bodies)

- Protect the rights, property, or safety of Conscious Journeys Innovations, our users, or the public

With Your Consent

We may share your information with third parties if you provide explicit consent for us to do so.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business assets, your personal information may be transferred to the acquiring entity. We will notify you of any such change and ensure your data remains protected.

International Data Transfers

Your information may be stored or processed on servers located outside Australia, including through the use of third-party service providers. By using the App, you consent to the transfer of your data to these jurisdictions. We take reasonable steps to ensure that overseas recipients handle your information in accordance with applicable privacy standards.

5. Third-Party Websites and Services

The App may include links to third-party websites or external resources such as educational content providers, booking pages, or external articles. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.

6. Data Security

We take the security of your personal information seriously. We implement appropriate administrative, technical, and physical safeguards to protect your data against unauthorised access, disclosure, alteration, or destruction, including:

- Encrypted data storage and transmission (SSL/TLS)

- Password hashing and secure authentication protocols

- Access controls limiting staff access to personal data

- Regular security reviews and updates

By using the App, you acknowledge and accept that no method of transmission or storage is completely secure and that you provide your information at your own risk.

7. Data Retention

We retain your personal data for as long as your account is active, or as long as is necessary to fulfil the purposes outlined in this Privacy Policy, and to comply with our legal obligations.

Upon account deletion, we will permanently remove your personal data, including:

- Profile information and account details

- Journal entries and reflective content

- Uploaded audio, visual, or written materials

- Usage history and interaction data

Certain anonymised or aggregated data (which cannot identify you) may be retained for analytical purposes. Some information may also be retained where required by law or to resolve disputes.

Account deletion is irreversible and your data cannot be recovered once the deletion process is complete.

8. Account Deletion

You can delete your account at any time through the profile section of the App. Upon submission of a deletion request:

- All personal data will be permanently removed from our active systems within 30 days.

- This action is irreversible. Your data cannot be recovered once deleted.

- Any data retained beyond deletion (where legally required) will be held securely and only for the minimum period required.

9. Your Rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to:

- Access the personal information we hold about you

- Request correction of inaccurate or incomplete information

- Request deletion of your personal data (subject to legal retention obligations)

- Withdraw consent to optional data processing

- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your information

To exercise any of these rights, please contact us using the details in Section 11.

10. Children's Privacy

The App is not intended for use by anyone under 18 years of age. We do not knowingly collect personal information from individuals under 18. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you via the App or your registered email address. The date of the most recent revision will be noted at the top of this policy.

Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

12. Governing Law

This Privacy Policy is governed by the laws of Western Australia, Australia, and the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs). Any disputes relating to privacy will be handled in accordance with applicable Australian law.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

Conscious Journeys Innovations

ABN: 70 762 559 903

Western Australia, Australia

Email: [email protected]

Website: www.consciousjourneys.app

We aim to respond to all privacy enquiries within 30 days.

14. Acknowledgement

By using the App, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For complaints you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.